Payment Policy
HEY-GO PLATFORM - PAYMENT POLICY
OVERVIEW
Thank you for shopping with Hey-Go! We strive to provide a secure, seamless, and straightforward payment process for all of our customers purchasing across our multi-vendor catalog (including Fresh Dairy, Grocery, Snacks, Apparel, and Electronics). Please review the following payment policy before completing your purchase.
ACCEPTED PAYMENT METHODS
We accept a wide range of convenient digital and instant payment options:
Credit/Debit Cards: Visa, MasterCard, RuPay, Diners Club, and American Express.
UPI & Digital Wallets: Google Pay, PhonePe, Paytm, BHIM UPI, Amazon Pay, and Apple Pay.
Net Banking: Supported across all major public and private financial institutions in India.
Buy Now, Pay Later (BNPL) & Postpaid: Available through select partner networks (e.g., Simpl, LazyPay, Paytm Postpaid), subject to user eligibility and credit approval.
Cash on Delivery (COD): Available for select pin codes, categories, and order limits. (COD may carry a nominal handling fee or be disabled during high-demand or surge periods).
Gift Cards & Hey-Go Wallet Credits: Redeemable directly at checkout.
PAYMENT PROCESSING
All payments are processed securely using PCI-DSS compliant payment gateway providers (such as Razorpay, Cashfree, or Paytm Payment Gateway). We ensure that your payment information is end-to-end encrypted and handled with the highest standards of digital security.
Once your payment is successfully authorized, you will receive an instant order confirmation notification on the app along with an electronic payment receipt sent to your registered contact details. If there are any issues with payment verification or authorization, we will notify you immediately and assist you in completing or re-attempting the transaction.
BILLING INFORMATION
You agree to provide current, complete, and accurate billing and location information for all purchases made on our platform. Failure to provide correct details may result in processing delays, delivery failures, or order cancellations.
We reserve the right to decline or cancel any order suspected of fraudulent activity, unauthorized card usage, billing discrepancies, or violations of Hey-Go platform terms.
CURRENCY
All transactions on the Hey-Go website and mobile app are processed in Indian Rupees (INR - ₹). If you are using an international credit or debit card issued outside India, your issuing bank may apply currency conversion charges or foreign transaction fees according to their terms.
REFUNDS AND CANCELLATION FEES
Please refer to our Refund & Cancellation Policy for detailed information regarding order modifications, returns, and refund eligibilities across different product categories (e.g., non-returnable perishables/dairy vs. returnable electronics/clothing).
Mode of Refund: In the event of an approved cancellation or return, the refund amount will be credited back to the original source payment method or credited to your Hey-Go wallet balance.
Timeline: Online payment refunds typically reflect in your bank account within 3 to 7 business days, depending on your financial institution's processing cycles.
Platform/Delivery Fee Adjustments: In case of customer-initiated cancellations after order dispatch, applicable platform or delivery convenience fees may be non-refundable.
FAILED & PENDING TRANSACTIONS
If money is debited from your account for a transaction that fails or shows as "Pending" without an order confirmation:
Do not panic; payment gateways automatically reconcile unverified transactions.
The debited amount is usually reversed automatically by your bank back to your original payment account within 24 to 48 hours.
If the problem persists or your order is not confirmed, please reach out to our customer service team at contact.smiloofficial@gmail.com / 9913362009 with your transaction reference number for immediate resolution.
TAXES, PLATFORM & DELIVERY CHARGES
All product prices shown on Hey-Go are inclusive of applicable Goods and Services Tax (GST) unless specified otherwise. Any additional operational charges—such as handling fees, surge delivery fees, or packaging costs—will be explicitly calculated and itemized at checkout prior to payment.
CONTACT US
For any payment-related inquiries, billing disputes, or transaction support, please contact our customer support team:
Email: contact.smiloofficial@gmail.com
Phone / Helpline: 9913362009
We are happy to assist you with any questions or concerns you may have. Thank you for choosing Hey-Go!