Privacy Policy
Here is the updated Privacy Policy with all references to "Smilo" / "smilo" replaced by Hey-Go:
HEY-GO PLATFORM - PRIVACY POLICY
Last Updated: August 2026
At Hey-Go ("Platform", "We", "Us", "Our"), operated as a hyper-local quick commerce and multi-vendor e-commerce aggregator, we respect your privacy and are committed to protecting the personal data of our users ("You", "Your"). This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you use the Hey-Go mobile application, website, and related fulfillment services.
By accessing or using the Hey-Go platform, creating an account, or placing an order, you explicitly consent to the collection, storage, and processing of your personal data as described in this Policy.
1. Information We Collect
To provide quick commerce delivery, marketplace fulfillment, and personalized shopping across daily dairy, groceries, snacks, apparel, and electronics, we collect the following types of information:
A. Information You Directly Provide
Account Information: Name, mobile number, email address, password, profile photo, and delivery addresses.
Order & Transaction Details: Product selections, cart items, delivery instructions, payment receipts, and billing history.
Support Communications: Chat logs, email correspondence, and voice call recordings when you contact customer support.
B. Information Collected Automatically
Real-Time Location Data: Precise GPS coordinates, latitude/longitude, and location pins to enable nearby vendor matching, real-time tracking, and 10-minute/same-day delivery dispatch.
Device & Usage Technical Data: IP address, device hardware model, operating system version, unique device identifiers (UDID), app crash reports, search queries, and browsing patterns on our platform.
Cookies & Tracking Technologies: We use cookies, web beacons, and mobile SDKs to maintain session security, remember cart preferences, and personalize promotional offers.
C. Payment Information
Payment transactions (Credit/Debit Cards, Net Banking, UPI, Wallets) are processed securely through PCI-DSS compliant third-party payment gateways. Hey-Go does not store raw credit/debit card numbers, CVVs, or bank account credentials on its own servers.
2. How We Use Your Information
We process your personal information strictly for legitimate operational and business purposes:
Order Fulfillment & Logistics: Connecting your order with third-party Sellers for packing and assigning independent Delivery Partners to bring items to your doorstep.
Platform Communication: Sending real-time order updates, OTP authentication, delivery notifications, and customer support responses via SMS, WhatsApp, and App push notifications.
Promotional Discounts & Offers: Calculating and applying instant platform discounts (e.g., flat ₹5 off below MRP) and displaying relevant deals.
Security & Fraud Prevention: Detecting unauthorized access, payment fraud, bot attacks, and fake orders.
Legal Compliance: Complying with applicable Indian statutory laws, tax regulations, and lawful government or police requests.
3. How We Share Your Information
Hey-Go does not sell your personal data to third parties. We share your information only on a "need-to-know" basis with authorized third parties involved in fulfilling your orders:
Third-Party Sellers/Vendors: We share your order item details and delivery landmark/address with the merchant fulfilling your order.
Independent Delivery Partners: We share your delivery name, address pin, contact number, and order contents with the delivery agent assigned to your trip to facilitate doorstep delivery.
Payment Gateway Partners: Encrypted payment details are routed directly through PCI-compliant payment processors.
Technology & Analytics Providers: Cloud hosting infrastructure (e.g., AWS/Google Cloud), SMS gateway operators, and analytics engines to maintain platform stability.
Legal & Regulatory Authorities: We may disclose user data if required to do so by law, court orders, or government agencies investigating illegal activity or fraud.
4. Data Security & Storage
Data Encryption: All data transmitted between your device and Hey-Go servers is encrypted using standard Transport Layer Security (TLS/SSL) technology.
Storage Location: Your personal data is stored securely on cloud servers hosted within data centers located in India.
Data Retention: We retain your account and transaction information for as long as your account is active or as necessary to comply with tax, legal, and dispute resolution obligations.
5. Your Choices & Data Rights
Profile & Address Management: You can update or correct your profile information and saved addresses directly through the Hey-Go app settings at any time.
Location Permissions: You may disable real-time GPS tracking via your device settings; however, doing so will limit your ability to place location-based quick commerce orders.
Marketing Preferences: You can opt out of promotional SMS, WhatsApp messages, or marketing emails by clicking the "Unsubscribe" link or adjusting your notification preferences in the app.
Account Deletion: You may request the deletion of your Hey-Go account and personal data by submitting a formal request to our support team.
6. Children's Privacy
Hey-Go is intended for use by individuals who are at least 18 years of age or have parental/legal guardian consent to perform financial transactions. We do not knowingly collect personal information from minors.
7. Grievance Redressal & Contact Us
In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact our designated Grievance Officer:
Platform Name: Hey-Go
Customer Support Email: contact.smiloofficial@gmail.com
Helpline Number: +91 9913362009
Grievance Desk: contact.smiloofficial@gmail.com